Members Resource • RISE Framework
IT Support Skills Checklist
Master IT support with our comprehensive skills and certification checklist. Track your progress from foundational help desk concepts to leading enterprise-scale IT support operations and building world-class service delivery teams.
Your Progress
Track your journey through IT support mastery
START
Junior • 0-6 Months
Certifications
Essential Skills
GROW
Mid-Level • 6-24 Months
Certifications
Essential Skills
MASTERY
Senior • 2-5 Years
Certifications
Essential Skills
LEADERSHIP
Lead/Manager • 5+ Years
Certifications
Essential Skills
Ready to plan your learning path?
Explore our comprehensive IT Support Roadmap to see how these skills fit together in your career journey.